ABOUT THE PRODUCT
How do I pay for my order?
We accept two payment methods online, one is credit card. The other one is PayPal, you will be directed to the PayPal login page straightforward.
Can I pay through Paypal with my credit card?
Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.
I have bought something but seen it at a different price on your website.
As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Is there any hidden charges to my order?
Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
How long do you take to despatch an order?
Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 1 or 2 weeks for the stock at times.
How Long Does Shipping Take?
Shipping takes 10-20 business days depending on location. Some distant areas can take a bit longer. But we will get to you.
Do you guarantee delivery time?
Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.
What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is My Return Policy?
Debrawig can accept the replacement within 14 days after the receipt of the wigs. and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Grace Wig reserves the right to deny any return request.
If the consumer has to pay for the purchase, the return does not need to pay the freight, if the consumer purchases free postage, then the consumer needs to bear the freight when returning
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Credit card at the checkout page.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centerfor dispatch within 24 hours after the order is placed. The fulfillment center and the postal service company process the orders, which takes an additional 3–5 days.
- Shipping time: This refers to the time it takes for items to be shipped from ourfulfillment centerto the destination. International delivery usually takes about 10-20 business days to arrive at their destination but can take longer from time to time.
- Dear customers, in the current peak season, affected by the global COVID-19 disease, all express delivery will be delayed. During this period, the package trajectory tracking may not be updated in time, but it is actually in normal transportation. But rest assured, we will continue to follow up to ensure your parcel is delivered normally.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Step 1. Select PayPal and Click on "Complete Order"(even if you don't have a PayPal account)
Step 2. Click on "Pay with Debit or Credit Card".
Step 3. Fill in your info and complete your order.